Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Please carefully check the title and inclusions of the option booked, as not all options include all services. Please show the voucher at the meeting point: Circolo Artistico - Palazzo Delle Prigioni, Riva degli Schiavoni, 4209, 30122 Venezia VE, Italy. Please enter the Prisons Palace through the main entrance. Once inside, proceed to the Information Point on the right-hand side, where our staff will check your voucher and provide further instructions. Please be at the meeting point 10 minutes before the departure time.