Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Please arrive at least 20 minutes before your sailing time. All times shown are for Cozumel’s local timezone, which may differ to your cruise ship timezone. We require a minimum 24 hour's notice for any cancellations or changes to your booking.

Pickup Information

Not suitable for infants or pets We can make pick up at certain hotels piers (see the list). You only have to pay the pier taxes directly to your hotel. Our departure is at 9:30AM, midday, or 2:00PM from downtown. Collections from any hotels will be after these times - anywhere between 15 and 45 minutes, depending on the distance from the hotel. Note: The locations we have available at the hotel docks are for the use of the guests of the above mentioned hotels only. Our primary meeting point is in downtown Cozumel, to the South side of the ferry terminal underneath the giant flagpole (approximately 2 minutes walk). One of our staff will be there, clearly marked with our branded clothing and signage, to welcome you. For clients arriving by cruise ship from the S.S.A and Puerta Maya terminals, please select the 'Cid la Ceiba' hotel as your departure point, which is a few minutes walk from the Puerta Maya terminal and the SSA terminal door. You will only pay a tax of $3USD per passenger for use of this dock and we can gladly pick you up by boat. Our staff will meet you at the entrance of the hotel La Ceiba to accompany you to the catamaran, and assist you with paying the hotel.