Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Kindly meet us at the lobby of the Hotel Cozumel & Resort (Wyndham) located at Carretera Costera Sur Km. 1.7. Cozumel, Quintana Roo. C.P. 77600 We are located 5 minutes away by taxi from any cruise port in Cozumel and less than 20 minutes away from the downtown ferry pier. Please Check In 15 minutes before the starting time. Important Notes: Participants with recent surgery (within 6 months), back/neck injuries, asthma, epilepsy, diabetes, heart/lungs problems, expectant mothers and insulin dependent can't participate on this tour Minimum age is 12 years old and 4 feet tall Maximum is 69 years old. Maximum weight is 300 pounds