Ticket Information

Description

Just you, your guide & driver: Pick up from all hotels and rentals in Tulum. We advise 8am pick up to avoid crowds. Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

• Swimming skills mandatory • IMPORTANT: You must provide the tour operator: 1/ At the latest 3 days before the tour: T-shirt size (from XS to 3 XL) for each participant + kid's weights for the snorkeling equipment. 2/ No later than 4pm the day before the tour, your ROOM NUMBER. Otherwise the tour will be cancelled. Without your room number, they will not be authorized to enter in the hotel to pick you up. In case on condo/bnb sharing your location via whatsapp is mandatory. • What to bring with you: - Beach Towels - Swimsuit (please wear it from the morning and you can change after the snorkeling activities) - Flip flops or sandals (water shoes not required but you can bring them) - Hat/sunglasses - Rash guard or UV shirt - Cash (tips/souvenirs) It is not allowed to put sunblock/mosquito repellent before snorkeling activities. The tour can not be customized. No show will apply 15 minutes after the confirmed pick up time.

Pickup Information

We pick up from all hotels - rentals located from Playa del Carmen to Tulum. An additional pick-up fee will be due to the guide on the day of the tour if you are staying north of Playa del Carmen (USD 30), Puerto Morelos (USD 45) or Cancun (USD 90). If condo or house rental, we require the full name and address of the place, sharing location via phone upon arrival is requested. No-shows apply 15 minutes after the confirmed pick-up time. For the best experience, we advise choosing a pick-up time of either 7:30 am or 8 am. This will allow you to avoid both the crowds and the heat, ensuring a more enjoyable outing.