Cancellation Policy

All sales are final. No refund is available for cancellations.

Meeting and Pickup

Redemption Instructions

• Your booked time slot will be your entrance time to the Heineken Experience • Take the pre-sold tickets lane and show your (smartphone) ticket to the Heineken host • Make sure to be there 15 minutes before your Heineken Experience timeslot • Experience the best of Amsterdam with this combination ticket, which pairs a visit to the world-renowned Rijksmuseum with an unforgettable one-hour canal cruise. This ticket includes a one-hour Canal Cruise. To guarantee a specific time slot, we recommend reserving your cruise in advance. You can do this by visiting any Tours & Tickets shop (redemption locations) to secure your spot. The Lovers departure locations of the canal cruise are: Prins Hendrikkade (opposite Amsterdam Central Station): Prins Hendrikkade 20B Anne Frank House: Leliegracht 51 Leidseplein: Leidsekade 97 Europakade (at the Rijksmuseum): Stadhouderskade 511 Not only does this combo ticket save you the hassle of booking two separate experiences, but it also comes with a significant discount. It's a smart and economical way to explore two of Amsterdam's most popular attractions, perfectly combining culture and scenic sightseeing into one seamless adventure.