Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

**BOOKED AND PAYABLE BY VIATOR** *IMPORTANT* Please read this before you go. Madame Tussauds will be your first attraction booked with timed entry which you chose when making the booking and cannot be changed. Bring your e-ticket to DOOR 2 at your booked timeslot For a seamless experience, choose your remaining attractions visit dates and times and book through the portal below: To do this, please follow the instructions below: If your booking reference is a 9-digit number beginning with 5 or 6, please use the booking portal link provided in your confirmation email to view and manage your reserved timeslots. Otherwise the link can be found here: https://accountportal.meg-eu.accessoticketing.com/accesso26/307/en-gb/login If your booking reference starts with 11..., please use the links below to reserve your remaining attractions. You will need to enter the barcode/QR code number from your ticket or alternatively scan the QR code to access your booking directly. Please note, you will need to select the link for the main attraction that was originally booked and paid for. Do not select the link for any additional attractions included within your combi ticket, as this may prevent your booking from being located. Madame Tussauds London (if this was the main attraction booked): https://ticketing.madametussauds.com/en/london/orders/claim The London Dungeon (if this was the main attraction booked): https://ticketing.thedungeons.com/en/london/orders/claim Shrek's Adventure! London (if this was the main attraction booked): https://ticketing.shreksadventure.com/en/london/orders/claim SEA LIFE London Aquarium (if this was the main attraction booked): https://ticketing.visitsealife.com/en/london/orders/claim The London Eye (if this was the main attraction booked): https://ticketing.londoneye.com/en/orders/claim Please note: Once your other attractions time entry has been booked in through the portal this voucher and barcode will give you access to the attractions