Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

Burj Khalifa LG floor (Lower Ground), immediately on the left side of the official entry to the Burj Khalifa building named "At the Top". Tickets can be collected before your intended visit time at the Will Call Counter (on the left-hand side) located on lower ground level in The Dubai Mall. Please note that the Will Call Center, Dubai Mall and Burj Khalifa are all part of one complex. By Car: Burj Khalifa is located near the 1st interchange along Sheikh Zayed Road. Take the 1st interchange and proceed through Financial Centre Road (formerly Doha Street). The approach road to The Dubai Mall will be on the right-hand side. By Metro: Burj Khalifa can be reached via metro at Burj Khalifa Metro Station. Please note it can take up to 20 minutes walking to reach the counter "At the Top" to go up the Burj Khalifa from the metro station. Open in Google Maps: https://goo.gl/maps/4pH4Xx4gnSgzik2N6

Pickup Information

We pickup Guest from all centrally located Hotels in Dubai as per the Location shared by the guest at the time of booking.