Ticket Information

Description

Admission to :: King Crocs Encounter / Dubai Aquarium Underwater Zoo & Tunnel / Guided Behind the Scenes tour / Penguin Cove / Interactive Platform: 1 x AED 10 Food & beverage voucher “Aquarium Cafe” + 1 x AED 20 Aquarium retail shop Minimum height : 120 cm : Guests must be able to ascend and descend stairs to access the Crocodile habitat portion of the Experience.

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

• You will receive an instant confirmation email (VIATOR /TRIPADVISOR VOUCHER) after the booking is made, but it cannot be used to redeem at “ Dubai Aquarium” ticket counter. • You will receive another separate confirmation PDF voucher from the Tours Operator (Orient Tours) by email or by what’s app messenger after the booking is made. • If you didn’t receive the voucher which includes a barcode/7digit order number from the Tours Operator (Odyssey DMC),Please contact +971 56 504 0565 (Call/WhatsApp) or email to bookings@odysseydmc.com before your visit day/time. • Please keep only that PDF voucher or 7-digit order number(on your mobile phone is fine) received from the Tours Operator (Orient Tours) and show to the staff at the Dubai Aquarium entrance / ticket counter along with a valid photo ID for them to scan and collect the physical ticket. • Guest must come 30 minutes prior to the booking reservation time. • Latecomers are not subject to REFUND or RE-SCHEDULE. • Children under 2 years are not permitted for this experience. Please note children from 2 years old is chargeable and needs to have ticket. • Not applicable for children under 2 years of age. Children under 15 years of age must be accompanied by an adult (15+years old) • Please contact Orient Tours +971 56 504 0565 (Call/WhatsApp) or email to bookings@odysseydmc.com to reconfirm the pick-up time / location and also for the Dubai Aquarium Order number / Barcode which you need to present at the “ Dubai Aquarium ” ticket counter.

Pickup Information

HOTEL TRANSFER ( PICK UP) IS ONLY AVAILABLE IF THE OPTION SELECTED • If TICKET only option selected - please make own arrangement to Dubai Aquarium at Dubai Mall , located inside the Dubai Mall, close to the Burj Khalifa. • Get accurate directions by asking at the Dubai Mall Service Desks or look for signage indicating the direction to the Dubai Aquarium. • Please arrive at the redemption point 10 minutes before the scheduled time of your visit to avoid any delays. • If Ticket + Transfer option selected - The time you have selected will be Dubai Aquarium visit time and hotel pick up will be 01 hours prior to the selected visit time. • The Hotel pickup is only available from hotels in Dubai – Deira / Bur Dubai / Downtown / Al Barsha/Marina /Jumeirah / Palm Jumeirah area and Dubai Port Rashid Cruise Terminal and Dubai Harbour Cruise Terminal. Additional charges applicable to arrange pick up from any other locations.