Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Congratulations on your purchase! You can reach us at: - Phone number: +52 55 5512 5207 - Email: cdmx@amigotours.com - Emergency phone number +52 155 4563 8246 Please arrive 15 minutes before the start times specified at the departure points. We remind you that there are two different options, the Day of the Dead Tour and the Day of the Dead Immersive Tour, and the meeting locations are different for each one. For the Day of the Dead Tour (operates only November 1st), the available meeting points are: - Behind Palacio de Bellas Artes, on Av. Hidalgo 2, at 6:00 pm. - Amigo Tours Downtown Meeting Point, Isabel La Católica 61-A, at 6:00 pm. - Auditorio Nacional (at the Lunario sculpture) at 6:00 pm. For the Day of the Dead Immersive Tour, there is only one available meeting point: MIGA CAFE (Liverpool 174) at 3:15 pm. We recommend you to wear warm clothes, a raincoat, and comfortable shoes, and to bring cash. Enjoy your experience, and see you soon!