Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Check-in details: Check-in begins 15 minutes before departure, and we recommend that all guests arrive in the area 30 minutes before departure to allow time for parking (if applicable) and arrival to our location. Parking: Portland Discovery does not have parking for customers, and we recommend allowing extra time to find parking as it can be busy downtown. There are many public parking lots near our Long Wharf ticket booth, located at 170 Commercial Street. The best parking options are: - Simba Parking Lot at 216 Fore Street - Angelo’s Acres Lot at 441 Commercial Street These lots range from an 8- to 20-minute walk from our location, depending on your pace. Additional information: What to bring: Trolleys are heated and stay quite warm, but do not have air conditioning. They do have big, open windows that provide a very nice breeze once we get moving. Restrictions: Are Tours Handicap Accessible? Canes and walkers are fine on the tour, though a foldable walker may be needed to fit on the trolley. There are three steps onto the trolley, but our friendly, courteous drivers are more than happy to lend a hand. Wheelchairs are not able to fit on the trolleys. Are Tours Dog Friendly? Our Tours are dog friendly! Provided your dog is friendly, well-behaved, and leashed they are welcome on our tours. Dogs cannot take up a seat of a paying passenger, so dogs must be in a lap or on the floor near your feet. We look forward to seeing you soon!