Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

MUST READ EVERYTHING BELOW: * 2nd snorkel location is NOT guaranteed, It depends on many different conditions & situations. *EQUIPTMENT: Mask & snorkel are included on your ticket price! Feet Fins are NOT needed here but can use if you have them. No currents or riptides here at this bay its like a swimming pool finless is fine we are not scuba diving *Wildlife Policy Wildlife Such as Dolphins & Whales are NOT GUARANTEED on a ocean tour, out of our control. No refunds *TOUR DURATION & DELAY POLICY: Up to an hour late on RARE situations! Tour durations are estimates — not exact. Delays can occur due to: Weather conditions Boat traffic Mechanical issues Other unforeseen circumstances *ABOUT THE BOAT RIB Zodiac Navy Seal boat *TOUR LENGTH Tours last approximately 2.5 to 3 hours *Average Time in Water: 1 hour to 1.5 hours depending on many different situations *RESTRICTIONS For your safety, guests must: MUST KNOW HOW TO SWIM AND TREAD WATER WITH YOUR OWN STRENGTH Be physically able to climb up a boat ladder Must weigh less than 300 LBS Not have back/neck problems Not be pregnant *WHAT TO BRING if wanted swimsuit cover sun t-shirt Sandals sun screen Phone Vehicle keys Wallet NO Bags on boat ****BOAT CAPACITY POLICY Minimum of 8 guests required for a tour to operate. *CHECK-IN TIME: Must check in 15 minutes early BEFORE YOUR TOUR TIME. Arrive early to find parking *CHECK IN ADDRESS: 78-7100 Kaleiopapa st. Kailua-Kona, Hawaii 96740 Meet at the Tall White Rental Wetsuit Van across the street entrance of the OUT RIGGER RESORT & SPA sign with tall palm trees with Christmas lights and tiki torches Meet at the solo Lamppost next to the boat ramp AFTER the van check in DO NOT PARK IN THE LONG TRAILER STALLS - YOU WILL BE TOWED FREE SIDE OF STREET PARKING IS AVAILABLE AND THERE ARE LIMITED PARKING SPACES IN THE BEACH PARKING LOT BY THE OUTRIGGER HOTEL. *Gratuity for your captain & crew if wanted!