Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Please arrive at the meeting point at least 15 minutes before the indicated departure time • At the tour departure point you will meet a TURIVE representative who will check your vouchers and give information to do the tour. • Collective tour (there might be other participants going on the tour with you) • A gondola can host up to 5 people, thus if your reservation includes more than 5 people, your group will be divided into smaller groups, or rather you will enjoy different gondolas. Please bear in mind that this is a collective tour, so there might be other people enjoying your same gondola. In this case people belonging to your reservation can be divided into different gondolas. • Due to the particular morphological structure of Venice, we cannot guarantee that people with walking difficulties and wheelchair users could access the whole tour • No credit or refunds will be given in the case of a no show (if you don't show up at the meeting point at the time indicated on your voucher). Therefore we advise you to locate in advance the departure point and how to get there in order to avoid being late or any inconveniences that will prevent you from being at the meeting point in time for the departure. For emergencies on site, please contact us at +39 041 8877959 or customercare@venetoinside.com from Monday to Friday, from 9.00 am to 5.30 pm CET.