Ticket Information

Description

Private Minibus from Dover Cruise Terminals to Heathrow Airport or Central London. Pickup included

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

The minibus pick-up procedure will be slightly different from small cars pick-up. It all depends on the cruise terminal that you come into and how the ground staff at the cruise terminal feels on the day. Two things will happen, If the ground staff at the cruise terminal have a bad day they won't let the driver come out of the minibus to meet you, therefore, you will have to walk up to the minibuses to try to find your name on the board that will be displayed on the front of the bus, which will be parked up next to the cruise terminal. If the ground staff at the cruise terminal are having a good day, they will let the minibus driver walk up to the cruise terminal to meet you and the driver will be holding a name board with your name at the scheduled pickup time. We require a minimum of 5-day's notice from the travel date to adjust the pickup time. The minibus can only hold a maximum of 14 Big suitcases & 14 Small suitcases. If you are travelling with a cell phone please let us know the number before the travel date so the driver may communicate with you on the day. Each traveller is allowed a maximum of 1 Big suitcase - 29x21x11 inches / 74x54x28 cm (25 kg to 55 lbs) and 1 Small carry-on bag - 22x14x9 inches / 56x36x23 cm. (15 kg to 35 lbs) Oversized or excessive luggage (e.g. foldable wheelchairs, Walker) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable If for any reason you need to contact the office or cannot locate your driver please call our Free UK number on 0800 612 8914.

Pickup Information

Please state your preferred pick up time when booking. Generally, the ships arrive at 5 am, with the first passengers disembarking at 6.30am. The cruise company will give priority to passengers who have to catch flights at the airports. However, you should be able to select what time you would like to come off the ship, therefore if you wish to disembark the ship by 8am, it will be arranged for you to have your luggage and to be off the ship by 8am.