Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• It is the responsibility of all visitors to be at the meeting point 15 minutes before departure. Guests arriving after departure cannot be accommodated & missed tours or tickets cannot be refunded • Our City Wonders team will be wearing blue City Wonders polo shirts or jackets to be easily recognizable at the meeting point. • We regret that we are unable to accommodate guests with wheelchairs or any impairments requiring special assistance. We are also unable to accommodate strollers or baby carriages on our group tours • Appropriate dress is required for entry into some sites on this tour. Knees, shoulders and backs must be covered. • Due to increased security measures at many attractions some lines may form on tours with 'Skip the Line' access. • This tour involves a fair amount of walking, hills, and stairs; comfortable shoes are recommended. • Tour not recommended for claustrophobic people. If Private Tour option is selected: • Please ensure to add your accommodation details in the "Special Requirements" field on the check-out page or to email them to us at info@citywonders.com • It is the customers’ responsibility to arrive at the agreed Meeting Point 10 minutes before the scheduled tour time and present their tour voucher to the driver. The driver will allow a maximum tolerance of 15 minutes from the scheduled tour time. Missed tours or tickets due to missed pick-up cannot be refunded.