Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Please add height and gender for each rider so the correct size bike will be selected. • A current valid passport / licence and a credit card is required for security and insurance purposes.  • Minumum height to fit the Xtra Small bike is 148cm.  • Dress code: - closed shoes (with good grip), no jeans, no long cargo pants. Recommend active wear pants or shorts (or both).  • Minimum numbers apply. There is a possibility of cancellation after confirmation if there is not enough passengers to meet requirements. In the event of this occurring, you will be offered an alternative or full refund. • Due to the nature of this tour and the safety of all guests, the tour operator reserves the right to refuse service to passengers who are intoxicated or show signs of intoxication. If, as a result, your tour is canceled, you will not be entitled to a refund. • Not recommended for pregnant women. • SPD pedals can be hired on day fr $15. • Bike insurance to cover accidental damage can be purchased on the day for $25.