Cancellation Policy

All sales are final. No refund is available for cancellations.

Meeting and Pickup

Redemption Instructions

On purchase of the Tour, HopOn India will send you a Promo code. This needs to be entered on the HopOn India App to activate your purchase. Once activated, your purchase is valid for 3 months and can be used multiple times using the same device. How to HopOn? Step1: HopOn India App is a digital audio guide that needs to be downloaded from Appstore and Playstore by users. After download, users must register on the app. Post confirmation and login, the user can select "Mumbai" city on the home page and navigate to the "Enchanting Elephanta" tour (In English, Hindi, or Marathi. Please choose your language and also the lite version or full version). Step 2: On selecting the tour, users will be prompted to buy. Just below the 'Buy Now" button, users will find a "Have a Promo code?" button. Users need to enter the Promo code here. Apply the Promo code and tap the price button to activate the tour. The tour will become active and will remain active for 3 months. Step 3: Users can take the tour in the "Navigate" mode that requires the users to be at the starting point "Gateway of India" to enjoy the tour. In navigate mode, the app will detect the user's location through GPS and narrate the relevant stories - as users walk through our recommended path. Alternatively, users can listen to the tour in "Virtual" mode as well from anywhere. You can even download the tour so that it may work in a poor network or offline mode. Please listen to the introduction audio of the tour on the app. You have to take a ferry ride from Gateway of India to the Elephanta Island. You can buy ferry ride tickets at Gateway of India. You can go through FAQs on the App in the help menu to know more about the HopOn India experiences.