Ticket Information

Description

All Inclusive: Includes Chichen Itza Entry fees with Skip-the-line service, locker and lifejacket and 1 drink included with lunch. One drink on the buffet: One drink included at the buffet plus no extra fee for lifejacket and locker Chichen Itza access tax: Skip The line and Chichen Itza access tax Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Chichén Itzá entrance fee is 780 MXN per adult. Children under 11 years old have free admission. Please note that life jackets are mandatory for swimming in the cenote. Lockers are optional and available for approximately $5 USD each. Pickup is available from most hotels in Cancun Hotel Zone, Costa Mujeres, Playa Mujeres, Puerto Morelos, Riviera Maya, Playa del Carmen, Akumal, and Tulum. If you are staying at a boutique hotel, Airbnb, hostel, condominium, or vacation rental, we will assign the closest available meeting point according to your location. Please send your accommodation details to support@satmexico.com to coordinate the nearest meeting point. Recommended Meeting Points: Cancun Downtown: Hotel Oasis Smart Playa del Carmen: Coco Bongo Playa del Carmen / Plaza Las Perlas Tulum: Super Aki Tulum Pickup time is approximately between 6:30 AM and 7:30 AM depending on your hotel location. Exact pickup details will be sent via email and/or WhatsApp the day before your tour before 7:00 PM. Our team will remain in constant communication with you regarding your pickup details and any important updates prior to your tour. For any changes, pickup requests, or additional assistance, please contact: Customer Service: +52 998 312 2059 WhatsApp: +52 55 4367 5289 support@satmexico.com

Pickup Information

You can choose hotel pickup (where available) or a convenient meeting point near your hotel. Immediately after booking, our team will contact you to confirm the exact pickup or meeting point based on your location. We offer pickup at most hotels in Cancun Hotel Zone, Riviera Maya, Playa del Carmen and Tulum. If you are staying at a boutique hotel, hostel, Airbnb or condominium, we will assign a nearby and easy-to-reach meeting point. Common meeting points include Hotel Oasis Smart (Cancun Downtown), Shasa Quinta Alegría Shopping Mall(Playa del Carmen) and Super Aki Tulum. Final details are always confirmed after booking. Pickup time is usually between 6:30 AM and 7:30 AM. Exact pickup details will be shared by email at least 48 hours before your tour date. The tour ends at the same meeting point where pickup takes place.