Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

- You will receive both the tickets and the link to download the audio app on a separate whatsapp message or email 24 hours before the visit. Please check your device before the visit with a wi-fi connection. -Shoulders and knees MUST be covered to get into the cathedral's ground floor, baptistery, and crypt, but not required in other sites of the dome. Please respect the place of worship - Please go to the right side of the Tower Bell, in front of Bar Sergio. Look for the little brown door. - Start with a timed entry to Santa Reparata Crypt and explore the attractions at your own peace afterward -Bags and backpacks are not allowed. Luggage deposit is located at: Piazza Duomo n. 38/r. -Every customer MUST do a security check line. At the busiest times, the wait can last around 15-30 minutes