Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

For Tulum guests, after completing the Coba, Tulum, cenote, and restaurant tour, you can choose whether you prefer to be dropped off at Tulum Super Aki. The tour operator can arrange this drop-off before heading to Playa del Carmen. If you opt for Playa del Carmen, please note that the bus will not return to drop you off; the driver will need to drop off other customers. Therefore, if you choose Playa del Carmen, you must make your own return arrangements For guests staying at hotels between Tulum and 5th Avenue in Playa del Carmen: If you wish to go to 5th Avenue, you will need to make your own return arrangements because the bus cannot return to the starting point. If you do not wish to go to Playa del Carmen, you will be dropped off at your hotel. Guests staying at hotels further away and closer to Playa del Carmen will be dropped off at 5th Avenue, being the last stop, or at the official and established boarding point indicated to you at the beginning. ted on board

Pickup Information

Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Playa Del Carmen: Coco Bongo at Playa Del Carmen Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be at Super Aki market main gate over in federal avenue. People who are located in hotels from Playa del Carmen to Tulum Super Aki, the tour will be operating as 3x1, if the traveler wants to visit Playa Del Carmen the way back to their hotel or Tulum would be on their own. The pickup time is set according to your location and starts at 7:00 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.