Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

•Please arrive at the meeting point - Piers 1, 2 and 3 in front of Palazzo Cornoldi in Riva degli Schiavoni 4142 (4 bridges away from St. Mark's Square, approx. 7-minute walk - at least 15 minutes before the departure time. •The boat company will be IL DOGE DI VENEZIA. •End point: Riva degli Schiavoni, 4142, Venezia, VE • No refund can be granted if you don’t show up at the start of the tour at the time and the meeting point specified on the voucher, if customers wander off during the tour; or if they decide to leave the tour before the end of the service • Please arrive at the meeting point (Piers 1, 2 and 3) at least 30 minutes before the tour departure time specified, and present either a paper or an electronic voucher • This is a multilingual and collective tour • In exceptional cases and/or reasons of force majeure that may prevent the tour already purchased to run regularly (i.e. acts of nature, strikes, exceptional closures, serious unexpected events or health problems experienced by the person in charge with the service after which it is really impossible to find a substitute), the tour might be cancelled. The customer will be notified of this as soon as possible and will be asked to choose between postponing the tour on the first date available or receiving a prompt refund of the price paid for the tour, if the cancellation policy of the service itself allows a refund. For emergencies on site, please contact us at +39 041 8877441 or customersupport@insidecom.it from Monday to Friday, from 9.00 am to 5.30 pm CET.