Ticket Information

Description

Duomo Tour [no Dome access]: This option does not include the Dome Access

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Check-in is 15 minutes prior to the booked tour start time. Late arrivals will not be accommodated and no refund will be possible. • Our representatives will be at the meeting point holding a sign for easy recognition. • The tour involves a fair amount of climbing and many stairs if the Dome climb upgrade is selected (there is no lift). • Only very small bags are allowed, no backpack or luggage. • Entrance to the Museum can be denied to visitors carrying rucksacks and large backpacks. • Please note that entry to the Florence Cathedral is subject to a strict dress code. Guests must ensure that their shoulders and knees are covered. Visitors who do not comply with these requirements may be refused entry. • Complimentary access to the Great Museum of the Duomo, Giotto’s Bell Tower and the Baptistery are all included in your special ticket, which you can use for 72hours, in your own time after the tour (if Dome Climb Upgrade option selected) • Please note that, under exceptional circumstances and because of religious festivities, access to the Duomo (Cathedral) might be restricted to visitors. In this case the tour will be cancelled and we will process a full refund. • Gratuities for your guide/driver that provided excellent service are appreciated! Disclaimer • The Museum closes at 4:00 PM. If you booked a tour at 3:00 PM or 3:30 PM you can visit the museum before your tour (by presenting the voucher at the entrance) or on the following day. • Please note that backpacks are not allowed inside the Duomo due to security and space constraints. If you bring a backpack, you may miss the tour as there are no storage facilities available.