Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

-Meeting point: F30 stop opposite the KFC restaurant, just few steps far away from Venice Train Station. - We advise you to arrive at the meeting point at least 10 minutes before the departure time specified. - This is a multilingual and shared tour, which means there might be other participants who have booked it. - The shuttle service from the Railway Station to St Mark’s Riva degli Schiavoni (the starting point of the three-island tour of Venice) and vice versa is included in the tour price. - Unfortunately you cannot be refunded (neither totally nor partially) if you don’t show up at the meeting point at the time indicated on the voucher or if you leave before the end of the tour. - In exceptional cases and/or reasons of force majeure (i.e. acts of nature, strikes, exceptional closures,serious unexpected events or health problems experienced by the person in charge with the service after which it is really impossible to find a substitute) the service you booked might be cancelled. If this should happen, you will be informed as soon as possible and, according to the type of service you booked, you will have the possibility to choose between postponing the service on the first date available or receiving a total refund of the price paid, if the cancellation policy of the service itself allows a refund. For emergencies on site, please contact us at +39 041 8877441 or info@insidecom.it or chat with us on Venetoinside Facebook Messenger from Monday to Friday, from 8.30 am to 5.30 pm CET.