Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

PICK-UP INFORMATION: • Wherever place you specify at the time of the booking. As it’s a private tour, you choose the best pick-up point that suits your needs as long as it's within the city of São Paulo limits, its greater or the city of Santos area. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - DROP-OFF INSTRUCTIONS: • Wherever place you specify at the time of the booking. As it’s a private tour, you choose the best drop-off point that suits your needs as long as it's within the city of São Paulo limits, its greater area or the city of Santos. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRPORTS ARRIVAL INSTRUCTIONS: • Once you have arrived at the airport there will be a member of our staff waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private transfer vehicle. "For TOURS starting at the airport, please send us the flight information so that we can track it and be waiting for you at the right time and terminal." - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - HOTEL PICK-UP INSTRUCTIONS: • As soon as the driver or tour guide arrives at your hotel, they get the front desk to call you in the room in case you are not at the lobby. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Santos Port Disembarking: Upon disembarking from the ship at the Santos terminal the customer will be met by our staff (or guide) who will be holding a sign with their name on it. The staff will be waiting for them even if the ship is delayed. The meeting point is within the terminal area and it's numbered as "2" (Meeting point 2). It is in front of the crosswalk, underneath the shelter of the bus platform facing the way out of the terminal named as P3 (Gate P3).

Pickup Information

PICK-UP INFORMATION: • Wherever place you specify at the time of the booking. As it’s a private tour, you choose the best pick-up point that suits your needs as long as it's within the city of São Paulo limits, its greater or the city of Santos area. • We DO NOT do pick-ups in the countryside of the state of São Paulo. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - DROP-OFF INSTRUCTIONS: • Wherever place you specify at the time of the booking. As it’s a private tour, you choose the best drop-off point that suits your needs as long as it's within the city of São Paulo limits, its greater area or the city of Santos. • We DO NOT do drop-offs in the countryside of the state of São Paulo. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRPORTS ARRIVAL INSTRUCTIONS: • Once you have arrived at the airport there will be a member of our staff waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private transfer vehicle. "For TOURS starting at the airport, please send us the flight information so that we can track it and be waiting for you at the right time and terminal." - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - HOTEL PICK-UP INSTRUCTIONS: • As soon as the driver or tour guide arrives at your hotel, they get the front desk to call you in the room in case you are not at the lobby. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -