Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

AIRPORT OR PORT ARRIVAL INSTRUCTIONS: Once you have arrived at the airport or seaport there will be a member of our staff waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private transfer vehicle. "For tours starting at the airport or port, please send us the flight information or cruise ship name so that we can track it and be waiting for you at the right time and terminal." - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - HOTEL PICK-UP INSTRUCTIONS: As soon as the driver or tour guide arrives at your hotel, they get the front desk to call you in the room in case you are not at the lobby. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - In the very unlikely situation that the client are not able to locate our driver, please call our emergency telephone number below. Contacts: ●55 (11) 21571629 ●55 (11) 9 9311-9144 ●55 (11) 9 4738-2606

Pickup Information

PICK-UP INFORMATION: • Wherever place you specify at the time of the booking. As it’s a private tour, you choose the best pick-up point that suits your needs as long as it's within the city of São Paulo limits or its greater area. • We DO NOT do pick-ups in the countryside area of the state of São Paulo. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - DROP-OFF INSTRUCTIONS: • Wherever place you specify at the time of the booking. As it’s a private tour, you choose the best drop-off point that suits your needs as long as it's within the city of São Paulo limits or its greater area. • We DO NOT do drop-offs in the countryside area of the state of São Paulo. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRPORTS ARRIVAL INSTRUCTIONS: • Once you have arrived at the airport there will be a member of our staff waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private transfer vehicle. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - HOTEL PICK-UP INSTRUCTIONS: • As soon as the driver or tour guide arrives at your hotel, they get the front desk to call you in the room in case you are not at the lobby.