Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Hello Adventurer! This is your confirmation ticket for the tour, serving as proof of your reservation and including key booking details. Important: Please check the confirmation email for additional details about your activity. If you haven’t received it, contact us at (+34) 611 518 815 or booking@climbo.rocks. Pick-up and Pre-Activity Contact Pick-up Point: Ensure the name and address provided during booking are correct. Send any updates as soon as possible. Pick-up Time Confirmation: We will contact you the day before the activity, between 4:00 PM and 6:00 PM, via email, WhatsApp, SMS, or phone. Communication Limitations: Let us know in advance if you won’t be reachable. Estimated Pick-up Times: - South Zone: Between 7:45 h. and 9:30 h. - Las Palmas de Gran Canaria: Between 8:30 h. and 09:45 h. Pending Payment: Complete any pending payments the day before your activity. Pick-up Instructions Be Ready: Arrive 15 minutes early at your pick-up point, prepared and visible. Timing Variation: Delays up to 20 minutes may occur due to traffic or unforeseen events. We’ll inform you of longer delays. Changes or Delays: Contact us at (+34) 611 518 815 if you need to change your pick-up point or are delayed. Terms and Conditions Weather: Activities run rain or shine but may be adjusted for safety. Safety: Certified guides, approved equipment, and safety protocols are ensured. Medical Conditions: Inform us of any medical conditions beforehand. Insurance: Covers medical assistance during the activity. Return Times: Drop-offs may vary due to factors beyond Climbo’s control. Contact Us Phone/WhatsApp: (+34) 611 518 815 Email: booking@climbo.rocks We can’t wait to share this unforgettable adventure with you! Warm regards, The Climbo Team

Pickup Information

⏰ Estimated Time: If you need an estimated time beforehand, we can provide an approximate pick-up time, but this will not be definitive until the afternoon before the activity. Approximated Pick-up Times: - South Zone: Between 7:45 h. and 9:30 h. - Las Palmas de Gran Canaria: Between 8:30 h. and 09:45 h. Pick-up Instructions Pick-up Point: Ensure that you provided the correct name and address for your pick-up point when making the booking. If you forgot to include this information, send it to us as soon as possible so we can assign your pick-up time. In areas with heavy traffic, especially in the capital, we may propose a nearby pickup point to the hotel to improve accessibility and punctuality. Pick-up Time Confirmation: The day before the activity, we will contact you between 4:00 PM and 6:00 PM via email, WhatsApp, SMS or phone to confirm your exact pick-up time. Changes or Delays: If you need to change your pick-up point or are delayed, call us at (+34) 611 518 815 Communication Limitations: If you will not be reachable on the activity day, inform us in advance via email, WhatsApp, SMS or phone call. ⏳ Be Ready: Arrive at your pick-up point 15 minutes before the scheduled time, visible and prepared. ⏱️ Timing Variation: Pick-up may be delayed by up to 20 minutes due to traffic or other circumstances. We will contact you if the delay exceeds this time. Full-Day Excursion: 8 to 10 hours, including 6 hours for the main activity and 2 to 4 hours for round-trip transportation, depending on the pickup location. Return Timing: Return times may vary due to reasons beyond Climbo's control. Climbo is not responsible for delays in passenger drop-offs.