Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Your reservation is confirmed and we will provide you the pick up time based on your hotel location 24 hours before the travel date, please inform us your hotel name.

Pickup Information

We offer pick up from hotel at Cancun and Riviera Maya, the pick up time will be confirmed based on your hotel name, please inform us your hotel name after submit. Please wait in the hotel lobby 5 minutes before your scheduled pickup time. We pickup in the majority of hotels that have a designed tour pickup area. For residential area, boutique hotels,, airbnbs , downtown hotels or similar, we will assign a meeting point. Pick ups in Cancun downtown oasis smart Playa del carmen will be in coco bongo Tulum super aki