Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

If you are a guest of the Occidental at Xcaret Destination - All Inclusive, Playa del Carmen the park is located 15 minutes away next to the hotel, guests need to go by themselves to the park main entrance, hotel concierge will always help to the customers to get to the park The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt.

Pickup Information

Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: Puerto Cancun (mall) Playa Del Carmen: Plaza Antigua or Plaza Las Perlas(contact customer care for support) Tulum: There is no pick up in any hotel or airbnb, the meeting point will be Hotel Aloft Tulum Av. Coba Mza 05-Lote 01, 77760 Tulum, Q.R The pick up time is set according to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service