Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Important Information – Ticket & Audio Guide Delivery Your entry tickets and audio guide access instructions will be sent to you 24 hours before your scheduled visit via email. Please ensure that the email address provided during booking is correct and active, as all necessary access details will be delivered through this channel. If you have not received your tickets and audio guide instructions by the day before your visit, please contact our support team immediately so we can assist you before your scheduled entry time. We recommend checking your spam/junk folder if you cannot find our message in your inbox.