Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please arrive at the meeting point at least 10-15 minutes before the scheduled time. Late arrivals will not be able to participate in the event and will not be able to request order modification, order cancellation and refund. If you miss the tour (NO SHOW) on the day one reschedule is allowed. Contact customer service immediately on the NO SHOW day. The tour can be rescheduled to the same itinerary within 7 days of the original date (limited to confirmed departure dates). A rescheduling fee of JPY 2000 per person is payable directly to the guide on the new departure day. The tour is suitable for all ages with no age restrictions. Infants under 3 years old join free of charge (without a seat). For elderly travelers or those with mobility needs, please note this in the booking remarks and we will arrange front-row seating. Once your booking is confirmed, a departure notification email will be sent to your registered email by 18:00 (Japan time) the day before the tour. The email contains a group chat link for direct communication with your guide. Please join the group upon receiving the email. If not received, check your spam folder or contact customer service. Tours operate as scheduled in normal rain or snow conditions. Cancellation only occurs during extreme weather (typhoons, blizzards, or severe weather warnings) when official authorities close attractions or suspend transportation. Customers will be notified via email and phone before departure. You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time). Free cancellation is not available within 24 hours of departure for personal reasons. Refunds are only granted in three cases: (1) local medical certificate (diagnosis or hospital receipt), (2) official transportation suspension notice, or (3) official attraction closure due to weather. All cases require verification before refund processing.