Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Thank you for trust in Forestal Park Tenerife. We are waiting to share an awesome treetop adventure with you! THE MOST IMPORTANT GENERAL CONDITIONS • Participants will be considered adults from the age of 13 (13yrs included). • To enter the Family Circuit, participants must have a minimum height of 110 cm/3.60ft and weigh less than 110kg/242,5lbs. • To enter the Sports Circuit, participants must have a minimum height of 1m45/4.75ft, and weigh less than 110kg/242,5lbs, and be over 10yrs old. • Participants under 13yrs can only enter accompanied by an adult (> 15yrs). • All participants must comply with the conditions of Forestal Park Tenerife. • The amount of the paid entry tickets enables us to carry out one single circuit. • Not recommended for participants with back problems. • Not recommended for participants with heart complaints or other serious medical conditions. • Not recommended for pregnant women.PLEASE REMEMBER BEFORE YOU CLIMB • We recommend participants check the weather before arriving and dress appropriately for the conditions. If canceled due to poor weather, you will be given the option of an alternative date or full refund. • Please wear appropriate footwear with soles with good grips. No sandals or slip-off shoes. You’ll need closed toe and heel shoes (with flat soles). • Long hair must be tied back. • Some participants like to wear half hand gloves, especially if it’s cold or your hands are sensitive. Half hand gloves are available for purchase at Forestal Park Tenerife. • Phones and cameras are permitted, as long as they always stay attached to the participant. • If you need to take glasses they must be attached. • Parking is free on-site. Some sites are able to store small items that cannot be left securely in a vehicle, but there are limited spaces. Forestal Park Tenerife cannot accept liability of any items lost or damaged whilst in our care. We recommend you leave valuable items at home/hotel.Best regards, FORESTAL PARK TENERIFE TEAM