Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

TOUR CONFIRMATION REQUIRED - Please contact Tower Tours to confirm your tour, at least 24 hours prior to tour date by: 1.) Calling 1-415-716-1423; 2.) Email - sfreservations@bigbustours.com MEETING INSTRUCTIONS FROM CRUISE TERMINAL - Upon disembarking the cruise ship, please make your way to the main road of the Cruise Terminals which is EMBARCADERO STREET. Walk along Embarcadero Street with the piers and waterfront to your right hand side. Make a left at BEACH STREET, walk 3 blocks and make a RIGHT on Mason Street. Our address is 99 Jefferson Street (Corner of Mason Street). Please arrive at the Tower Tours/Big Bus Tours Main Office 20 minutes prior to the scheduled tour departure for tour check in and boarding. 10 minute walk from Cruise Terminals. For any questions, please contact Tower Tours at 1-415-345-8687. Chinatown Tour: Scan the QR Code at Stop #1 (Big Bus Tours Visitors Center) and head to Stop # 3 (North Beach / Chinatown) to begin your tour.