Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Check in time and Meeting point • at 08:15am At the corner between Via Ricasoli and Piazza San Marco, in front of the loggiato of Accademia delle Belle Arti From November to March: check in time 8:45am - entrance time 9:00am • at 09.45am Walking Tour at Via Martelli, 50r - in front of Cafè Firenze From November to March: check in time 10:30am - departure time 10:45am At both meeting points an Assistant waits for you wearing blue clothing with our logos Caf Tour & Gray Line Florence - If you selected the option with Lunch included: from 12:30pm to 13:15pm at Trattoria da Benvenuto, address: Via della Mosca 16, 50122, Firenze. 3-course set menu, drinks to be paid on the spot. Infant 0-5 years old, lunch to be paid on the spot. • Additional Info: - The service of pre-booking provided by Caf Tour & Travel, ensures to skip the general admission line at the Museum. Despite our reservations, during periods of increased inflow of visitors, the admission to the museums may be subject to delays due to: - Security check at the entrance (metal detector) - The maximum number of people allowed at the same time inside the Museum for security reasons and in order to protect the integrity of the exhibited works. Based on the above reasons any possible delay cannot be attributable to Caf Tour & Travel responsibility. Based on the above reasons any possible delay cannot be attributable to Caf Tour & Travel responsibility; - The local guide service may be exceptionally provided in two languages due to operational reasons - It is recommended that participants wear comfortable shoes and appropriate clothes to visit museums or places of worship It is mandatory to arrive at the meeting point at the mentioned check in time. • Caf Tour & Travel Phone +39 055 28.32.00 - Whatsapp: +39 3458025842 - email address: tours@caftours.com