Ticket Information

Description

GUARANTEED 2 STAFF FOR THE DAY: 1 driver + 1 English-speaking guide (Kuala Lumpur tour only). FREE HOTEL PICKUP & DROP-OFF: Free Singapore hotel pickup at 4:30am + Singapore hotel drop-off at 9:45pm onwards (subject to actual traffic conditions). INCLUDED TICKETS: KL Tower observation deck ticket + Day/night view of Petronas Twin Towers at KLCC Park. Duration: 17 hours ALL BORDER PAPERWORK INCLUDED: All border paperwork (ie: arrival cards, permits etc) included + Guaranteed drive-through lane usage at the Malaysia border. COMPLIMENTARY USAGE: Full-day private executive minivan (no extra fees) + Free WIFI usage onboard vehicle in Malaysia. INCLUDED MEALS: 5* Marriott hotel breakfast + Sky dining buffet at South East Asia's highest revolving restaurant (4pm table reservation). Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Observation deck advisory: This tour already includes entry tickets to the KL Tower observation deck (with similar views as Petronas Twin Towers skybridge). Guests who still wish to visit Petronas Twin Towers skybridge (except when the skybridge is closed for preventive maintenance) are advised to upgrade their tickets online via this link: https://jetravel.com/upgrade **at least 5 days before departure** Travel advisory: Though unlikely, unforeseen circumstances such as pick-pocketing etc may occur at any time. While assistive efforts will be made, guests are advised to purchase comprehensive travel insurance as local assistance may be limited. Outlying Singapore hotels advisory: Guests staying at selected Singapore hotels will be met by our driver at the hotel driveway, who will arrange for a courtesy private shuttle to our central office (30 miles from downtown Singapore) to meet our English-speaking guide, before heading up to Kuala Lumpur together. Executive minivan advisory: While our largest executive minivan can legally carry up to 10 guests; we recommend a maximum of 6 large adults and 4 small teenagers (for the best comfort). Food allergy advisory: Many Malaysian chefs have limited understanding of food allergies, guests are advised to consume all food at their own discretion. Weather advisory: Malaysia's weather is warm and humid with occasional rain. Umbrellas will be provided in the event of wet weather. Customs advisory: In accordance with Singapore laws, any alcohol/tobacco/ marijuana/drug/vape brought/bought during this tour must be discarded before re-entering Singapore. Random spot checks may be conducted by the Singapore authorities, and fines may be imposed on guests in possession of these controlled items. Drive-thru border advisory: While guests are not required to stand-in-line at the drive-thru border, some waiting time (for in-vehicle passport checks) may be expected due to post-pandemic manpower shortages at the border.

Pickup Information

Vehicle plate/photo, guide information and more instructions will be sent via email/sms 12 hours before departure (or 2 hours before departure for last-minute bookings)