Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please bring along your voucher on the day of your tour, either in print or on your mobile device. • DRESS CODE: Entrance into any religious site requires a strict dress code. Knees and shoulders MUST be covered for both men and women. The company will not be held responsible for refused entry due to unsuitable dress. • It is the responsibility of all visitors to be at the meeting point 10 - 15 minutes before departure. Guests arriving after departure cannot be accommodated, & missed tours or tickets cannot be refunded. • Mandatory: All participants must present a valid photo ID for entry to the Sagrada Familia. Without it, entry will be denied. • We regret that we are unable to accommodate guests with wheelchairs or any walking impairments that require special assistance on our group tours. We are also unable to accommodate strollers or baby carriages. • We will be subject to a security check at the entrance to all sites. Depending on the volume of visitors, we may have a short wait in the security line. • TTG reserves the right to alter itineraries for reasons of safety, restoration, maintenance, adverse weather conditions or occasional events. • TTG runs tours rain or shine and no refunds will be issued due to inclement weather. In extreme weather conditions (i.e., flooding, hail storms, lightning storms, etc.) some areas may close down for safety purposes.