Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Information for the customer (Know before you go) • Please check your email the day before the tour for important information. • Please ensure you arrive at the meeting point on time. Being late may prevent you from joining this tour. • Skip-the-line tickets are purchased in advance to allow you to get in faster without queuing at the ticket office. • Guided tours inside the churches during mass and special events (such as scheduled concerts) are limited, therefore the guide may provide all information outside. • Pickup and drop-off service is available only for accommodations / hotels located in the Old Town. Otherwise, the designated meeting point is in front of the Sheep&Dragon Cafe, Straszewskiego 2, 31-101 Kraków, Poland. • We will arrange private transfers in a standard car (sedan) for groups of 1-4 people, and in a larger van for groups of 5 people and more. If you're traveling in a smaller group but want to travel in a more spacious car, we recommend booking a 5-people tour to take advantage of a larger vehicle.