Ticket Information

Description

Departs at 8:30am Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

DIRECTIONS Each pickup point has a unique time. Guests must be ready at their selected pickup point 5 minutes early: Banff Rocky Mountain Resort – 7:55 AM Canalta Lodge – 8:00 AM Banff Caribou Lodge – 8:01 AM Fox Hotel & Suites – 8:02 AM Red Carpet Inn – 8:03 AM Douglas Fir – 8:06 AM Banff Ptarmigan Inn – 8:10 AM Mount Royal Hotel (Public Bus Parking) – 8:12 AM Rimrock Resort – 8:20 AM Fairmont Banff Springs Hotel (Motorcoach Entrance) – 8:25 AM Banff Train Station – 8:30 AM Juniper Hotel – 8:35 AM If no pickup is selected, your default meeting point is the public bus parking behind the Mount Royal Hotel at 8:12 AM. • Hotel pick-up is available from select Banff hotels but must be scheduled in advance. No transportation will be provided to unscheduled locations. • Refer to your booking confirmation in the traveler message centre. Questions? Call 1-877-565-9372. • Minimum age: 8. Guests 15 and under must be with someone 18+. • All adults must sign a waiver. A parent/guardian must sign for those under 18. • Be prepared for quickly changing mountain weather. Winter tours run in -27°C (-17°F) to +10°C (50°F) conditions, often colder with wind chill. Most of the tour is outdoors. Safety is our top priority—improper attire/footwear may result in being unable to participate. Please wear/bring: • Thermals/base layers • Snow pants (mandatory below -16°C / 3°F; jeans over long johns OK in warmer weather; rentals available) • Warm sweater & jacket (ski jackets rentable in Banff) • Hat, mitts, neck warmer/scarf • Warm, sturdy footwear (winter or hiking boots—no heels, Uggs, flip-flops, or sandals). Contact us for rental options if needed • Water bottle

Pickup Information

Every pickup point has a unique pickup time. Guests must be ready at their selected pickup point 5 minutes prior. Banff Rocky Mountain Resort at 7:55 AM Canalta Lodge at 8:00 AM Banff Caribou Lodge at 8:01 AM Fox Hotel & Suites at 8:02 AM Red Carpet Inn at 8:03 AM Douglas Fir at 8:06 AM Banff Ptarmigan Inn at 8:10 AM Mount Royal Hotel (Public Bus Parking behind hotel) at 8:12 AM Rimrock Resort at 8:20 AM Fairmont Banff Springs Hotel (Motorcoach Entrance) at 8:25 AM Banff Train Station at 8:30 AM Juniper Hotel at 8:35 AM If no pickup is selected, your pick up will be defaulted to meet at the public bus parking behind the Mount Royal Hotel at 1:12 PM.