Ticket Information

Description

Pickup included

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

Upon arrival at the port at the time of disembarkation, our guide will be waiting for you outside the port of Costa Maya. Simply show your ticket to the guide who will accompany you during the experience. You can submit your entry in physical format or directly on your mobile device. Our team will be ready to check your entry and make sure everything is in order so you can enjoy a carefree adventure.

Pickup Information

Your experience starts from the moment you leave the port. The meeting point will be in the port area. Here, our team will be waiting for you with a smile and a personalized sign bearing the name of the leader of the group, i.e. the person who made the reservation. We want everything to be clear and stress-free for you, so we have prepared this special reception. Our staff will be ready to guide you and make sure you feel welcome from the get-go. Remember to arrive on time and don’t forget to take a few extra minutes to leave the port and reach the agreed point with peace of mind.