Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

After booking, you receive an email and SMS with instructions and your unique game link. Please note that this email is sent separately from your booking confirmation. Once you have it, you’re all set to start your adventure! Head to the start location at Gustav Adolfs Torg in Gothenburg, right in the city center. When you arrive, simply open the game link on your smartphone and begin your Secrets of Gothenburg City Game. The game is completely self-guided, so you don’t need to enter any building or wait for a guide. Everything takes place outdoors as you explore the city’s streets, landmarks, and hidden corners at your own pace. You don’t need to download an app, just use your internet-connected smartphone and follow the GPS-based clues that lead you from one location to the next. Play alone for a personal challenge or with friends for a fun group experience. You can pause the game anytime to grab a snack or take photos, then continue whenever you’re ready. If you have any problems starting the game, don’t hesitate to contact us. Our helpdesk is available 7 days a week and happy to assist you right away. Before you begin, make sure your phone is fully charged, your GPS is on, and you’re wearing comfy shoes for exploring. Get ready to discover Gothenburg in the most exciting way!