Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Watch this video which shows you where to park and where to find me. The video is VERY HELPFUL. https://www.youtube.com/watch?v=gg9Y4mnpt8M&feature=youtu.be We will be under the highway bridge at the water's edge. I have a white truck and white trailer and a lot of boats already in the water. Reminder to watch the meet up video! Because this is a sunset based tour and because the bats' habits adapt to the current weather, the actual start time of your tour should be considered approximate. You need to be flexible by + or - 30 minutes and the actual start time will be updated daily in the google docs link below. This link tells you everything you need to know about tonight's tour and will be updated daily to reflect the start time and photo link for the night. You can read it now to get an understanding of how it works and then read it again the day of your trip to get the up to date info: https://tinyurl.com/boatsandbatsmeetupinfo The link includes tonight's start time, a google maps link of where to park, the video tour of where to meet, FAQ, my favorite things to do in Austin and much more. Just open it already! You need to be about 15 minutes early. If you are not there 10 minutes after the scheduled departure, you will be left without a refund. Think of this as a cruise ship leaving the harbor! If you booked this tour within 3 hours of the start time, please text us at (512) 800 - 0145 so we don’t miss your reservation while we are preparing the gear. ATTENTION BIG GROUPS: if you booked this kayaking tour for a group of 3+ you should consider switching to the the giant paddleboard version of the same trip. Here’s why: https://tinyurl.com/SwitchtoPB If you want to switch, just email us your name and what date you booked and we can take care of it. Boatsandbats@gmail.com Don’t forget to check the same link the morning of your tour for up to date start times and photo links! See you soon. See you soon, Boats and Bats (512) 800 - 0145