Ticket Information

Description

Box lunch, onboard drinks, and a drink during the meal: The drinks are not unlimited. On board, water, soda, and beer are offered. During the meal, a traditional non-alcoholic Mexican drink (agua fresca) is included. Environmental conservation fee and life jacket: Include the environmental conservation fee of 5 USD per person to access the natural area of the cenote and the use of a life jacket. Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

This voucher confirms your reservation and must be presented to the guide at the start of the tour; it does not allow entry to Chichén Itzá on your own. In the options that indicate entrance included, the guide will manage the access ticket. In the no-entry option, 40 USD per person must be paid for the tour.

Pickup Information

The exact pickup time depends on the location of each hotel or meeting point. One day before the tour, we will send the confirmed time and point via WhatsApp or the reservation contact details. Show up 10 minutes early and keep your phone available. The transport is shared, so there may be small variations in the route. In some hotels in downtown Cancun or hard-to-reach locations, a nearby point will be assigned. For hotels in the Riviera Maya, we offer pickup between Cancun and Dreams Tulum. In Tulum, the meeting point is Super Akí at 9:15. From Cozumel, you must take the 7:00 ferry and meet us in Playa del Carmen, next to the terminal.