Ticket Information

Description

Duration: 4 hours VAN Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

Dear Guest, Thank you for booking with Marrakesh Ballooning. Pick-up Location: • Hotels: outside in front of the hotel • Residences: at the main entrance • Riads/Medina Hotels: at the nearest accessible meeting point (details will be shared one day before the tour) Weather forecasts must be checked before confirming the pick-up time. You will receive a WhatsApp message one day before the tour around 9: 00 PM with your exact pick-up time and location. Please ensure your phone number is connected to WhatsApp and check your messages. If you haven't received a message by 9: 00 PM, please contact the sales manager directly: + 212 682 - 143521 (WhatsApp) ❗️Please ensure your phone has internet or Wi-Fi access at the time of pickup so our team can easily reach you. If you have an alternative WhatsApp number, please provide it to us 24 hours before the tour. Drivers can only wait 5 minutes at your pickup location. After that, they must pick up other clients to avoid delaying the schedule. Disclaimer: All times are approximate and may vary depending on weather conditions and operational factors. Thank you for your understanding. Sincerely, Guest Relations Team Marrakesh Ballooning