Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

The driver will monitor the flight, only go into the terminal 45 minutes after the plane lands and will meet you with your name on the Board Sign at the arrivals point, located immediately after the customs exit. (Please do not leave the airport terminal we are not allowed to pick up from outside of the terminal) For international flights, our driver will meet you with your name on the Board Sign at the arrivals point located immediately after the customs exit, 45 minutes after the flight land. The driver will then wait a further 45 minutes before leaving the airport unless we are Informed that there are been delays in passport and customs control. That is a total of 90 minutes after the flight landed. If the waiting time exceeds 90 minutes the additional carpark cost and additional waiting time are payable in cash to the driver at the end of your transfer. £8.00 for every 10 minutes plus any additional car park charges. If for any reason you need to contact the office or cannot locate your driver please call our UK number on 0208 9355116. If you are travelling with a cell phone please let us know the number before the travel date so the driver may communicate with you on the day. Each traveller is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. foldable wheelchairs, Walker) may have certain restrictions, please inquire with the operator before travel to confirm if your excess luggage is acceptable. Suitcases size guide: big suitcase - 29x21x11 inches / 74x54x28 cm (25 kg to 55 lbs) and small suitcases (carry-on bag) - 22x14x9 inches / 56x36x23 cm. (15 kg to 35 lbs) By UK law, all luggage and other large equipment (e.g., foldable wheelchairs and Walkers) must not be placed in the seats and must be stored in the boot of the vehicle. Drivers will not risk this as they will incur points on their license if they are stopped and checked.

Pickup Information

The driver will monitor the flight, only go into the terminal 35 minutes after the plane lands and will meet you with your name on the Board Sign at the arrivals point, located immediately after the customs exit. (Please do not leave the airport terminal we are not allowed to pick up from outside of the terminal) For international flights, our driver will meet you with your name on the Board Sign at the arrivals point located immediately after the customs-exit, 40 minutes after flight land. The driver will then wait a further 50 minutes before leaving the airport unless we are Informed that there are been delays in passport and customs control. That is a total of 90 minutes after the flight landed. If the waiting time exceeds 90 minutes the additional carpark cost and additional waiting time are payable in cash to the driver at the end of your transfer.