Ticket Information

Description

Duration: 1 hour 30 minutes: This time is estimated and depends on the traffic and the pick-up/drop off location. Drinks: Fresh bottled water is provided for each passenger. Standard Van Vehicle: Ford Transit Custom, Volkswagen Transporter Up to 6 Passengers with 6 large or medium suitcases and 6 carry-on suitcases Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

For Airport pick up please provide your Arrival flight details. For Port pick up please provide your arrival cruise details.

Pickup Information

Flight Monitoring We actively monitor your flight in real time. Whether your flight arrives early or is delayed, your driver will adjust accordingly to ensure you are collected on time. Driver Details & Communication Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details. For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated. The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on after landing to allow smooth coordination. If you encounter any issues, you can always reach the office or driver using the contact details provided. Meeting Points – Heathrow Airport The pick-up location at Heathrow Airport depends on the terminal where your flight lands. Our drivers provide a meet-and-greet service inside the arrivals hall at the designated meeting point for your terminal, holding a board with your name for easy recognition. Each terminal has a designated meeting point to avoid confusion: • Terminal 2: WHSmith (Arrivals Hall) • Terminal 3: Caffè Nero (Arrivals Hall) • Terminal 4: Costa Coffee (Arrivals Hall) • Terminal 5: Costa Coffee (Arrivals Hall) If you cannot locate your driver, please remain at the meeting point and call the number provided. Meeting Points – Southampton Cruise Port The pick-up location at Southampton Cruise Port depends on the terminal where your cruise ship embarks. Upon arrival at Southampton Cruise Terminal, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive. If you cannot locate your driver, please remain at the meeting point and call the number provided. Waiting Time Policy – Heathrow Airport We understand that passport control and baggage claim may take time, so our policy allows for generous waiting: • Free Waiting Time: 75 minutes from the actual landing time. This includes 60 minutes at the meeting point plus an additional 15 minutes grace. • Extended Waiting: If passengers don’t show within 75 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, depending on the vehicle category, starting from £12.50 per slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link. • Communication During Delays: In case of major delays at passport control or baggage reclaim, please notify your driver immediately to avoid confusion. • No-Show: If after 90 minutes from landing the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible. Waiting Time Policy – Southampton Cruise Port We understand that disembarkation procedures may take time, so our policy allows for generous waiting: • Free Waiting Time: 20 minutes after the scheduled pick-up time. • Extended Waiting: If passengers don’t show within 20 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link. • Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion. • No-Show: If after 45 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible. Meet & Greet & Luggage Assistance Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.