Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

We first pick up and gather everyone in smaller vehicles to take them to the last meeting point where the main bus will be waiting In the transport logistics operation we collect people in a first transport, it can be a van or a bus, spending time on the journey, the transport will be changed to a bus, this is because all the clients of the same tour meet again at a meeting point to reach the final destination.

Pickup Information

Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Cancun Meeting Point: in front of the lobby at Smart Cancún by Oasis in Tulum Avenue The pickup time is set according to your location and starts at 05:30 am (For Center and Costa Mujeres area), the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.