Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Hello travelers! To reach our meeting point, please follow these instructions based on your arrival pier: Puerta Maya Pier: Upon disembarking, cross the street and turn left. Walk about 150 meters past the traffic light until you reach Plaza Royal Village, where Martí, a sports store, and our meeting point are located. SSA | International Pier: Simply exit the cruise ship, cross the street, and you'll find Martí right there. Punta Langosta: If you arrive at Punta Langosta pier, just exit the cruise ship and you'll find Hooters downstairs in the plaza, our meeting point. San Miguel Pier or Fiscal Pier: If you arrive at the Fiscal Pier, exit the pier and walk to the right for approximately 7 minutes until you reach Señor Frogs. Right next to it, you'll find Hooters, our pickup location. Our customer service team will be ready to assist you until you join us. If you have any questions, feel free to call us at +52 1 777 494 8010. We'll be happy to help.

Pickup Information

You will receive written confirmation so it is important to tell us the exact name of your cruise, not the shipping company (Example: Carnival Dream), hotel or if you will come from Playa del Carmen, so that we can give you meeting instructions