Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

Our office address is at 84 Đường Đôi, Phương Thiện, Ha Giang. There are always staff members available at the office to support customers. Once you provide your name, we will immediately connect them with their guide and Easy Rider. In addition, we also offer complimentary pick-up and drop-off services at all hotels within Ha Giang City. Other locations (Hanoi, Ninh Binh, Sapa, etc.): We can arrange comfortable transfer services to and from Ha Giang for an additional fee. Please contact us in advance to organize this service.