Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Pickup Information

Your tour guide will proactively contact guests via phone or WhatsApp to provide directions and coordinate the meeting point. The guide will be wearing a red cap with the company name, and holding a white flag with yellow trim, featuring the company logo in blue and red. Guests may also request hotel pick-up at an additional cost, depending on the actual location. The fee will be communicated in advance by the guide at the time of registration. For guests staying in hotels within the Old Quarter of Hanoi, complimentary pick-up service is available. Guests simply need to provide their hotel name and room number in advance