Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

VOUCHER EXCHANGE: Make sure that you first present your voucher to the bus driver. The driver will collect the voucher and you will receive a ticket, also for the cruises. Departure point: • Hop-on hop-off tour departs from St. Pauli Landungsbrücken 1-2 (harbour) or start your sightseeing tour at 19 other bus stops of line A • Hop-on hop-off tour departs from Hauptbahnhof/Kirchenallee (central station) or start your sightseeing tour at 19 other bus stops of line A • Harbor cruise departs from St. Pauli Landungsbrücken 1 or 4 (harbour) • Lake Alster Cruise departs from Jungfernstieg in central Hamburg Duration: Sightseeing Tour 90 minutes (without exit)  Harbour Cruise 60 minutes  Alster Round Trip 60 minutes For up-to-date information about schedules and restrictions, please check our website under : https://www.die-roten-doppeldecker.de/en/line-a-schedule.html