Ticket Information

Description

Pick up included Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Pickup Information

We offer pick up service from almost all hotels. In the event that your hotel does not have a pick-up service, we will indicate the closest meeting point the afternoon before the tour by sending a message to your phone or a notification to the email address indicated in your reservation. For the Tulum Hotel Zone or Tulum Downtown the meeting point is the Super Aki Supermarket at 07:00 am. Tulum does not have a hotel pick-up service.