Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

Please call to 02439262328 (operator hotline 24/7) or Whatsapp to +84 372 536 020 ( Ms Ian) to confirm your booking, pick up point & pick up time. Our office hotline (24/7): 02439262328 Free Whatsapp: +84 37 536 020 Infant rates apply provided they do not occupy a seat The itinerary could be changed due to bad weather Sunscreen, hat, towel/clothes and comfortable shoes are recommended IMPORTANT NOTE: 1/ If you book this option: 1/2 Day Tour from Tuan Chau => tour start and finish in Ha Long. Please come to meeting point at: Tuan Chau international marina port (port for day cruise) at 12:15-12:30pm to joint tour 2/ the remain options will start and finish in Hanoi. => Free pick up and drop off in Old Quarter area of Hoan Kiem district. Otherwise meeting point at 9 Hang Huong at 8:30am

Pickup Information

If you book a transfer with us and are staying in Hanoi’s Old Quarter, our driver and tour guide will pick you up from your hotel at around 7:30 AM. From there, you will depart for Halong Bay, with a short stop along the way for rest and relaxation. If you do not book the transfer, please proceed directly to Lot 27B – Tuan Chau International Marina for check-in at the waiting lounge before 11:30AM